Privacy Policy — krikia11

krikia11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with carefully selected third-party service providers and in specific legal circumstances, as described below. All third parties with whom we share personal data are contractually required to process that data only for the stated purpose and in accordance with appropriate data protection standards.

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate deposit and withdrawal transactions in Bangladeshi Taka. These providers have their own privacy policies governing their use of your data.
• Identity Verification Providers: Where enhanced KYC is required, we may share identity document data with authorised third-party verification services for the sole purpose of confirming your identity and age.
• Game Providers: When you access casino or slot games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a session token and anonymised player identifier are transmitted to the relevant provider to enable gameplay. No personally identifiable information beyond a session reference is shared with game providers.
• Analytics Providers: We use privacy-compliant analytics tools to gather aggregated, anonymised usage data. These tools do not receive data that can be used to identify you personally.
• Legal & Regulatory Authorities: krikia11 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by applicable law, court order, or in connection with investigations into fraud, money laundering, or other criminal activity. We will inform you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of krikia11's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy protections that apply.

krikia11 does not transfer personal data to countries outside Bangladesh except where it is strictly necessary for the delivery of platform services (for example, game provider servers) and where equivalent data protection standards are contractually guaranteed.

krikia11 uses cookies and similar tracking technologies to operate the platform, maintain session security, understand how users interact with the site, and improve overall platform performance. A cookie is a small text file stored on your device by your web browser. The cookies used by krikia11 fall into the following categories:

krikia11 does not use third-party advertising cookies or cross-site tracking pixels. The analytics cookies used on this platform operate under data minimisation principles — they collect only aggregated data and do not create individual user profiles for marketing purposes.

You may manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your krikia11 account and accessing platform features. Instructions for managing cookies in common browsers are available in each browser's official help documentation.

krikia11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to each category of personal data:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of five (5) years after account closure, to comply with anti-money laundering record-keeping requirements.
• Financial Transaction Data: All transaction records, including deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and other methods, are retained for a minimum of five (5) years from the date of each transaction.
• KYC Documentation: Identity and address verification documents are retained for five (5) years following account closure or the date of last transaction, whichever is later.
• Betting and Gaming History: Records of all bets placed, games played, and outcomes are retained for five (5) years from the date of the relevant activity.
• Customer Support Communications: Emails, chat logs, and support tickets are retained for three (3) years from the date of the last communication in a given thread.
• Technical and Behavioural Data: Server logs and session data are retained for twelve (12) months and then deleted or fully anonymised.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of the consent period plus three (3) years thereafter as evidence of lawful processing.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you. Where data cannot be immediately deleted due to technical constraints (for example, data held in encrypted backups), it will be isolated from active processing and deleted at the earliest practicable opportunity.

If you request deletion of your personal data before the end of the applicable retention period, krikia11 will action your request to the extent permitted by law. Data required to be retained for legal or regulatory compliance cannot be deleted early, but will be restricted from any further processing.

As a player on krikia11, you have a number of rights in relation to your personal data. krikia11 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact support@krikia11 with a clear description of your request. We will aim to respond within five (5) business days. In complex cases, we may require up to thirty (30) calendar days to fulfil your request, and we will inform you of any such extension.

• Right of Access: You have the right to request a copy of the personal data that krikia11 holds about you. We will provide a summary of your data in a clear, readable format. This includes your account details, transaction history, and any KYC documents on file.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support@krikia11 with the details of the correction required and any supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for data processed on that basis), or where you believe the data has been processed unlawfully. Please note that krikia11 may be required by law to retain certain data (such as financial transaction records) for a statutory period regardless of a deletion request.
• Right to Restriction of Processing: You have the right to request that krikia11 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while a complaint about processing is under investigation.
• Right to Data Portability: Where data is processed on the basis of your consent or a contract with you, and is processed by automated means, you have the right to receive a copy of that data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where krikia11 relies on legitimate interests as the lawful basis. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where krikia11 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting support@krikia11. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

krikia11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the krikia11 platform for a minimum of fourteen (14) days following the update.

The effective date at the top of this page will always reflect the date on which the most recent version of the Privacy Policy came into force. We encourage you to review this page periodically — particularly before submitting any personal data or making use of new platform features. Your continued use of krikia11 after any update to this Privacy Policy constitutes your acceptance of the revised terms.

Previous versions of the Privacy Policy are available on request by contacting support@krikia11. We will provide any prior version within five (5) business days of your request.

If you have any questions, concerns, or complaints about how krikia11 collects, uses, or protects your personal data, or if you wish to exercise any of your data subject rights described in the section above, please reach out to our dedicated privacy team:

krikia11 is committed to resolving all privacy-related queries and complaints fairly and efficiently. We treat every data rights request with the same level of care regardless of the nature of the request or the player's account status. 18+ only. Please play responsibly.